Data Deletion Instructions
You can delete your data from SociaCue in the following ways. For anything else — including questions about what's been deleted — email us at hello@sociacue.com from the address linked to your account.
Delete your own account
Sign in, open Account settings and choose “Delete my account”. This permanently removes your account along with your comments, approvals, notifications, activity history and your membership of any client workspace. It takes effect immediately and cannot be undone.
Delete a client workspace (agency managers)
Managers can delete a client workspace from the Clients page. This removes that client's posts, media, notes, comments, approvals and activity history.
Disconnect social accounts
Managers can disconnect the agency's Meta (Facebook/Instagram) or LinkedIn connection under Publishing at any time. The stored connection is removed.
Requests by email
If you can't access the app (for example, you've lost access to your login email), send a deletion request to hello@sociacue.com from the address associated with the account, describing the account and data involved. We'll verify the request with you before deleting anything.
What happens after deletion
Deleted data is removed from the service immediately and no longer shows anywhere in the app. Our hosting platform keeps short-term recovery copies of deleted records for a limited period (up to about 30 days) before they are permanently erased.
What we can't delete
- Content that has already been published to Instagram, Facebook or LinkedIn — delete that on the platform itself.
- Approval emails that have already been sent to a recipient's inbox.
Contact us
Gregory Haralambous, trading as SociaCue · 20 Plane Crescent, Silverglades, Fish Hoek, 7975, South Africa · hello@sociacue.com · sociacue.com
For privacy questions, see our Privacy Policy.